ISWA 151-Complaints and Appeals Form

Customer/Client Responsibility
A complaint or appeal submission must be documented and submitted to us via our form. The information required to act on the complaint/appeal must include;

-A clear description of the nature of the claim, justification of the claim and supporting evidence of the issue(s)

-Grounds for the complaint/appeal should be reasonable. Complaints/appeals lacking clear justification and supporting evidence will unfounded and will not be processed.

After the Complaint of appeal is submitted
All complaints/appeals will be handled professionally, impartially and transparently. Person(s) handling and resolving a complaint/appeal will never be directly involved in the certification activities related to the complaint/appeal. ISWA HCD acknowledges the receipt of the complaint/appeal with initial confirmation of its relevance within 5 working days and will inform you of the next steps.

Evaluation, information and decision of complaints/appeals
The evaluation, gathering of information and decisions of complaints/appeals will be handled as per the documented Corrective action process in our ISO9001 quality system.

Communication of the outcome of complaints/appeals
Findings and conclusions of the evaluation are communicated to complainants/appellants within 15 working days after acknowledgement.

1. Date of Submission 1. Date of Submission / MM / DD YYYY
2. Name of Person Submitting the Form 2. Name of Person Submitting the Form Title First Middle Last Suffix
3. Title/Role
4. Email
5. Phone Number
6. Is this regarding a company that is currently certified by us?

6. Is this regarding a company that is currently certified by us? Yes No
7. Name of Company
8. Address of the Company: 8. Address of the Company:
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
9. Plant #:
10. Nature of Complaint or Appeal (be as descriptive as possible)
In regards to Audit Findings:

If this is in regards to an audit finding. All questions must be answered in it's entirety in order for your appeal to be reviewed.
11. Is this in regards to an audit finding?

11. Is this in regards to an audit finding? Yes No
12. State the date of the audit 12. State the date of the audit / MM / DD YYYY
13. List the Non-conformity details:
14. State the Nature of the complaint/appeal:
Attach a copy of the audit report:

Attach Files
Attach a copy of the Non-conformity (CAR) you are appealing:

Attach Files
Attach any other documents relevant to this appeal:

Attach Files
15. State any other relevant information: (If none, write N/A)

ISWA 151-Complaints and Appeals Form

ISWA 151-Complaints and Appeals Form

In regards to Audit Findings: